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SESSION DETAILS

Symposium 11

Breaking Barriers, Advancing Primary Care: Implementation of Mental Health program and Tele-Wound Care in Nursing

Session Type:

Symposium

Session Date:

16 May 2026 (Saturday)

Session Time (GMT+8):

1300 - 1400

Session Venue:

Seminar Room L1-S1

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Session Chairperson

Ms Yan Chau Chain

Abstract

The theme of this nursing symposium session is ‘Breaking Barriers and Advancing Primary Care’. Two areas of priority have been selected under this theme for sharing. Firstly, on mental health, statistics have shown that poor mental health prevalence increased from 13.4% in 2020 to 17% in 2022 (National Population Health Survey, Singapore). A 2022 Straits Times survey found 2 in 5 Singaporeans experienced mental health struggles and more than 70% did not feel equipped to help others with their mental health. Amidst this growing concern and in tandem with MOH directives, nurses in primary care took up the challenge to play a key role in tackling the growing health issue. This symposium brings us together to share on the current and on-going mental health program offered in primary care with an aim toward charting the course to advance better mental health for our population in the coming future. Secondly, there is an increasing use of telemedicine in healthcare, and this presents a major shift for both healthcare workers and patients alike. There is a need for more knowledge on how these interventions work and are implemented as technology reshape the way nurses deliver care, improve patient outcomes and enhance efficiency. Accordingly, our second speaker will share how both nurses and patients experienced the implementation of tele-wound care in primary care. With a focus on addressing challenges and exploring innovative solutions, we sincerely hope this symposium will be a catalyst for meaningful sharing, learning and change to advance primary care nursing.

Workshop Objectives

Workshop Learning Outcomes

Session Details

Topic
Speaker

Patients and Nurses’ Perspective of an Existing Telewound Program in Managing Individuals with Chronic Wounds in the Primary Care Setting

This study is an evaluation of the Tele-wound program based on the experiences of patients with chronic wounds and nurses running the program in Singapore. The study aims to examine patients' and nurses' satisfaction on the Tele-wound program, identify barriers and enablers of the Tele-wound program, and provide recommendations to improve Telewound services based on the findings. A convenience sampling of 58 participants from the National University Polyclinics were invited to answer a set of survey questionnaire on the Tele-wound program. Results revealed that nurses' and patients' satisfaction with the Tele-wound program was positively correlated to their experience with patient, provider communication and usefulness of Tele-wound program. The relationship between patient and provider communication on satisfaction generated an R-value of 0.54 for patients, while nurses obtained an R-value of 0.64. Recommendations for improvement include facilitating the use of smartphones to enable patients' access to the Tele-wound program, improving technology literacy among patients, and comprehensive training to equip healthcare personnel in delivering chronic wound care via Tele-wound program. Survey had assisted us to better understand patients' and nurses' challenges towards the adoption of the Tele-wound program and how we can further make enhancement to provide more value-added services in chronic wounds management in primary healthcare.

Ms Doris Hung Ching Pen

Upskilling Care Managers in Mental Health: Strengthening Frontline Support in Primary Care

Care Managers, specifically Registered Nurses, are integral to chronic disease management in primary care settings. In response to the growing mental health needs within the community, National University Polyclinics implemented a structured approach in 2023 to equip select Care Managers with specialized training for the Health & Mind Care Manager role. These trained nurses enhance the Health & Mind service by conducting comprehensive mental health screenings during initial patient visits, collecting detailed psychosocial information, and providing essential follow-up care for patients undergoing treatment.

This presentation delineates the development and implementation of the Health & Mind Care Manager service within National University Polyclinics. It encompasses the strategic capability building initiatives, robust training modules, thorough role preparation, and insights from the initial implementation phase. As a critical component of this initiative, a confidence self-assessment survey is being administered to evaluate Care Managers' preparedness, self-assurance, and areas necessitating additional support.

The presentation will also offer preliminary insights into the training process, address early implementation challenges, and share valuable staff feedback. By bolstering Care Manager capabilities and establishing streamlined workflows, the Health & Mind service aims to significantly improve early identification of mental health issues, enhance patient engagement and support, and strengthen continuity of care within the polyclinic environment. This innovative approach represents a substantial step forward in integrating mental health care into primary healthcare services.

Ms Song Sin Hooi Cecelia

Speakers

More information is coming soon.

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Ms Doris Hung Ching Pen

Senior Nurse Clinician, Nursing Admin,
National University Polyclinic

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Ms Song Sin Hooi Cecelia

Nurse Clinician, Bukit Panjang Polyclinic,
National University Polyclinics

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